Free Housekeeping SOP Laundry Damage

Housekeeping SOP SERIES Laundry Damage

Housekeeping SOP SERIES Laundry Damage

Objective

Properly handling and recovery for guest laundry damaged.

Departments concerned

-    Housekeeping
-    Laundry

READ ANOTHER SOP: LAUNDRY SLIP SERVICE

A. Dealing with damaged laundry

1.    Listening carefully and show our empathy
2.    Apologize for his/ her inconvenience
3.    Thanks the guest for their information.
4.    Log the complaint in the incident log and close once the problem has been resolved
5.    Check with the Housekeeping Administration Manager to verify the damage occurred.
6.    Find out if the clothing item damage during the process or has damage before the process.
7.    Contact the Director of Housekeeping or Duty Manager to follow the issue to the guest.
8.    If hotel did not cause damage, every effort should still be made to assist the guest.
9.    Ensure the issue is recorded in the system.

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